Effective Date: October 10, 2026

This is the THONIV 1-Year Limited Warranty. It is a limited warranty given by THONIV LLC (“THONIV,” “we,” “us”) on new THONIV products. It explains what is covered, what we will do if a covered problem occurs, what is not covered, and how to ask for help.

1. Who is covered

This warranty covers the original purchaser of a new THONIV product bought directly from THONIV, including at thoniv.com; through THONIV’s official store or channel on Amazon; or through any other sales channel authorized by THONIV from time to time. If you are not sure whether a seller is authorized, contact us at support@thoniv.com. If the product was a gift, the person who received it is covered when they can provide the purchase information (such as the order number) from the original purchaser. This warranty does not transfer to later owners.

2. Warranty period

Coverage lasts one (1) year from the date of original purchase, as shown on your order confirmation or receipt. If we repair or replace a product under this warranty, the repaired or replacement product is covered for the remainder of the original one-year period.

3. What is covered

During the warranty period, this warranty covers the THONIV product against:

• defects in materials;
• defects in workmanship (how the product was made); and
• failures that occur under normal use, when the product is used as described in its instructions and product information.

4. What we will do

If you make a valid claim, THONIV will resolve it in its reasonable discretion, depending on the problem, by one of the following. You will not be charged for the replacement product, parts or labor:

• Replace the product with a new replacement product of the same or a comparable model;
• Refund the purchase price you paid for the product; or
• Repair the product, but only when a repair is appropriate for the problem and actually available. Repair is not always offered.

THONIV pays the shipping and return costs for a warranty claim only if (1) the warranty claim has been approved and (2) we gave you instructions for sending the product before you sent it. Please do not send a product before you receive our instructions; shipping costs for products sent without our instructions are not covered. This applies only to warranty claims. It does not change how shipping works for returns under our Returns & Exchanges Policy.

5. What is not covered

This warranty does not cover problems caused by the following. We will only decline a claim on one of these grounds when the situation described is what actually caused the problem:

• Normal wear and tear, including gradual cosmetic wear (for example scratches, scuffs, fading or edge wear from regular use) that does not affect how the product works;
• Accidental damage, such as drops, impact, crushing, cuts, or liquid damage to products that are not described as liquid- or water-resistant;
• Misuse or abuse, including use that is contrary to the instructions or product information, or use with power sources, adapters or accessories that do not meet the specifications in the instructions;
• Modifications to the product, or damage caused by repairs attempted by someone other than THONIV that caused the defect or damage;
• Damage from events outside our control, such as fire, flood, lightning or power surges;
• Products that are not genuine THONIV products, including counterfeits; and
• Claims where we cannot reasonably verify the purchase date, the product or the sales channel (see “Proof of purchase” below).

Third-party parts and service. Using accessories, parts or repair services that were not provided by THONIV does not, by itself, void this warranty, and we will not deny a claim only for that reason. We are not responsible for damage that those items or services actually cause.

6. How to make a claim

1. Email us at support@thoniv.com during the warranty period. A subject line such as “Warranty claim – Order #[number]” helps us find your order faster.
2. Include the information listed below.
3. We will review your request and reply by email. We may ask for more details or suggest a few simple steps to try.
4. If your claim is approved, we will tell you whether the solution is a replacement, a refund or, where appropriate and available, a repair, and we will give you any shipping instructions.

Information to include:

• Your name and the email address used for the purchase;
• Your order number and the product name or model;
• Proof of purchase, when we need it (see below);
• A description of the problem and when it started; and
• Photos or a short video showing the problem, when they are needed to evaluate it.

Proof of purchase. We may ask for proof of purchase only when it is needed to confirm the purchase date, the product or the sales channel. If you bought directly from THONIV and we can verify your order in our own records, we will not ask you for a receipt. Otherwise, your order confirmation, receipt or marketplace order details are enough. If you cannot find them, tell us the name and email used for the purchase and the approximate date, and we will try to confirm the order.

7. Implied warranties

ANY IMPLIED WARRANTIES THAT ARISE UNDER STATE LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY (ONE YEAR FROM THE DATE OF ORIGINAL PURCHASE). Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

8. Incidental and consequential damages

TO THE EXTENT PERMITTED BY LAW, THONIV IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM A BREACH OF THIS WARRANTY. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Nothing in this warranty limits any liability that cannot be limited by law.

9. Your legal rights

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. This warranty is in addition to, and does not replace, your rights under applicable consumer protection laws. It also does not change our Returns & Exchanges Policy, which continues to apply on its own terms.

10. Changes to this warranty

We may update this warranty for future purchases. The version in effect on the date you bought your product applies to that product.

Warrantor and contact

THONIV LLC
Warranty Support
THONIV Returns
4012 Locust Ave
Sarasota, FL 34234, USA
Please contact us before sending anything to this address.
Email: support@thoniv.com
Website: thoniv.com