THONIV
We’re here to help you every step of the way
At THONIV, we are committed to providing clear, reliable, and friendly support. If you need help with your order, product information, shipping updates, returns, or general questions, our customer service team is here to assist you.
HOW TO CONTACT US
The fastest way to reach us is by email or website message.
EMAIL: contact@thoniv.com
CUSTOMER SUPPORT HOURS: Monday to Friday, 7:00 AM – 5:00 PM (PT)
WEBSITE LIVE CHAT: Monday to Sunday, 8:00 AM – 4:00 PM (PT)
ORDER SUPPORT
If you need help with an order, please include your order number and the email address used at checkout so we can assist you faster.
- Order status questions
- Shipping updates
- Address corrections
- Damaged or defective items
- Return and refund requests
- Product usage questions
RETURNS AND REFUNDS
If you need to request a return or refund, please review our Refund Policy first. If you still need help, contact our support team and we will guide you through the process.
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery and include photos of the item and packaging when possible. This helps us review your case and provide a faster solution.
RESPONSE TIME
We aim to respond to most customer inquiries within 1–2 business days. During high-volume periods, responses may take a little longer, but we will do our best to assist you as quickly as possible.
HELPFUL LINKS
Thank you for choosing THONIV. We appreciate your trust and are here to support you every step of the way.