THONIV
Shop with confidence — 30-day hassle-free returns.
Effective Date: April 2, 2026
Overview
Our refund and returns policy lasts 30 days from the date of delivery.
If 30 days have passed, we cannot offer a full refund or exchange.
To be eligible for a return:
- Item must be unused, in the same condition received
- Must be in original packaging
- Must include proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items not caused by us
Partial Refunds (if applicable)
Partial refunds may be granted for:
- Items not in original condition
- Items damaged or missing parts (not due to our error)
- Items returned after the 30-day window
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
To request an exchange:
📧 info@thoniv.com
Return Process
- Email us at contact@thoniv.com with your order number
- Wait for return authorization
- Ship your item to the provided return address
⚠️ Returns without prior authorization may not be accepted.
Refunds
Once your return is received and inspected:
- We will notify you via email
- We will inform you if your refund is approved or rejected
If approved:
- A refund will be issued to your original payment method
- Processing time: 5–10 business days
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your credit card company
- Contact your bank
If the issue persists, contact us at:
📧 info@thoniv.com
Sale Items
Only regular-priced items may be refunded.
Sale items are non-refundable.
Gifts
If the item was marked as a gift:
- You will receive a gift credit
If not marked as a gift:
- Refund will be sent to the original purchaser
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- Return shipping cost may be deducted from your refund
We recommend:
- Using a trackable shipping service
- Purchasing shipping insurance for high-value items
⚠️ We do not guarantee receipt of returned item
Return Address
Address: 4012 Locust Ave, Sarasota, Florida, 34234, USA
Need Help?
For any questions, contact us at:
📧 info@thoniv.com